POLICIES
To ensure the best service for everyone, we have a few simple policies in place. These guidelines help us maintain a smooth, welcoming atmosphere and allow us to focus on delivering exceptional hair care and styling.
Thank you for your understanding and support in helping us provide the best possible experience!
By respecting these policies, you’re helping us deliver the best experience for all our clients, as well as our team.
Ready to transform your hair?
We’d love to hear from you! Whether you have questions about our services or want to book an appointment, our team is here to help. Give us a call, send us a message, or stop by the salon.
Cancellation Policy
We understand that life happens, and sometimes you may need to reschedule or cancel. We kindly ask for a minimum of 24 hours' notice for any cancellations to allow us to offer the time to other clients. Cancellations made with less than 24 hours’ notice will incur a cancellation fee of 50% of service total. No call/No shows will result in 100% cancellation fee of total service booked.
Please note Independent Stylist have their own policies and may have different cancellation windows than Evolve Salon. Independent Stylist in Los Gatos are Brenda & Megan require a 48hr notice or a charge will incur.
Late Arrival Policy
If you are running late, please let us know as soon as possible. Arriving more than 15 minutes late may affect the length of your appointment or result in rescheduling to avoid impacting other clients. We’ll always do our best to accommodate you without compromising the quality of service.
Refund Policy
Due to the personalized nature of our services, we do not offer refunds. However, if you are dissatisfied with the outcome, please reach out to us within 7 days. We will work with you to adjust the style or color to better meet your expectations.
Children & Guest Policy
To maintain a relaxing environment, we kindly ask that children under 12 not accompany you unless they have an appointment. Additional guests are also requested to wait in the reception area to avoid overcrowding in the styling space.